[Download this episode](http://www.buzzsprout.com/15622/107188-bootstrapped-episode-4-the-customer-is-seldom-right.mp3 "Bootstrapped Episode 4"), in which Ian and Andrey cover a host of issues, including an apology of sorts to Patrick McKenzie, a discussion on if in fact the customer is always right, how you support .99 cent apps, non-mistakes from Ian's past, VC funding and an extremely important tax tip! Links: [Appointment Reminder](https://www.appointmentreminder.org/) - by [Patrick McKenzie](https://twitter.com/patio11) [Patrick McKenzie Interview](http://productpeople.tv/2012/12/19/patio11-part1/) [Podcast with Patrick & Amy Hoy](http://www.kalzumeus.com/2012/05/18/kalzumeus-podcast-ep-2-with-amy-hoy-pricing-products-and-passion/) [Freckle](http://letsfreckle.com) [Shutting down Charm](http://unicornfree.com/2013/why-we-shut-down-charm-on-the-eve-of-public-launch-at-48kyear-and-growing) - Interesting look at shutting down a SaaS app before it launches [History of “the customer is always right”](http://www.phrases.org.uk/meanings/106700.html) [What Now Podcast](http://www.whatnowpodcast.com/) - Andrey’s other podcast [Retro Dreamer](http://retrodreamer.com/) [Automattic Hosting](http://vip.wordpress.com/our-services/) - Wordpress hosting [Spiderweb Games](http://www.spidweb.com/) - RPG games (not $.99!) [Ian’s ChatSpot Live non-mistake](http://www.ianlandsman.com/2007/01/10/my-first-almost-big-mistake-the-story-of-chatspot-live) - Glad I didn’t build it, but still like the logo by [Mike Rohde](http://rohdesign.com/) [Creating a Business Logo](http://www.ianlandsman.com/2005/02/01/creating-a-business-logo) - history of UserScape & HelpSpot logo’s [Mixergy Paul Singh Interview](http://mixergy.com/mailfinch-paul-singh-interview/) [Spryfox](http://spryfox.com/) [Rob Walling](http://www.softwarebyrob.com/) [Stackoverflow initial VC funding](http://blog.stackoverflow.com/2010/05/announcing-our-series-a/) [Startup.com Movie](http://www.youtube.com/watch?v=yxAApfO2MoI) [Stardock](http://www.stardock.com/) [Figure53](http://figure53.com) [Atlassian financing](http://www.crunchbase.com/company/atlassian) [Section 199 Domestic Production Tax Credit](http://www.journalofaccountancy.com/Issues/2010/Sep/20102727.htm) - this is awesome, talk to your accountant today! [Handling B2B Transactions](http://www.ianlandsman.com/2007/03/02/what-they-never-told-you-about-handling-b2b-transactions) [DNL](http://www.dnlomnimedia.com/) - Ian’s Brother & cousins web consultancy [Jason Cohen on consultancy math](http://blog.asmartbear.com/consulting-company-accounting.html) [Business of Software conference](http://businessofsoftware.org/) - Go, it’s awesome
Download this episode, in which Ian and Andrey cover a host of issues, including an apology of sorts to Patrick McKenzie, a discussion on if in fact the customer is always right, how you support .99 cent apps, non-mistakes from Ian’s past, VC funding and an extremely important tax tip!